About this manual
This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains what records we hold and how to request them.
Our details
- Company: CKG Holdings (Pty) Ltd, trading as First Impressions (registration number 2022/842803/07)
- Information Officer: Grant Edmeades
- Email: [email protected]
- Address: available on request from [email protected]
PAIA Guide
The Information Regulator has published a Guide on how to use PAIA. It is available on the Regulator's website (inforegulator.org.za) and on request from the Regulator.
Records we hold
- Company records: CIPC registration documents
- Financial records: invoices, tax and VAT records
- Client records: agreements and correspondence
- Employee records: employment contracts and payroll
- Enquiry records: enquiries submitted through our websites and campaigns, plus consent and opt-out records
Freely available: our Privacy Policy, this manual and our list of websites, on first-impressions.co.za.
Records kept under other laws
- Companies Act 71 of 2008: company registration records
- Income Tax Act 58 of 1962 and Value-Added Tax Act 89 of 1991: tax and VAT records
- Basic Conditions of Employment Act 75 of 1997 and Unemployment Insurance Act 63 of 2001: employment and payroll records
- Protection of Personal Information Act 4 of 2013: consent and opt-out records
How to request a record
Complete Form 2 (Request for Access to Record), available at inforegulator.org.za/paia-forms, and email it to [email protected].
The person requesting the record pays First Impressions a request fee of R140, as set by the PAIA Regulations, to cover the admin of handling the request. If access is granted, a further fee may apply for copies and search time, at the rates set by the regulations.
We will refuse access where PAIA requires it, including to protect other people's personal information and our commercial information.
If you only want to see your own personal information, you don't need this process. Use your rights under our Privacy Policy instead, which is free.
If we refuse your request
We will tell you why, in writing, within 30 days. If you disagree, you can complain to the Information Regulator (inforegulator.org.za) or apply to court.
How we process personal information
- Whose information: consumers who enquire through our websites and campaigns, our staff, and contacts at our clients and suppliers.
- Purposes, recipients, cross-border transfers and security: as set out in our Privacy Policy.
- Staff, client and supplier information: used only to run the business (employment, contracts, invoicing). It's shared only with our accountant and as required by law.
Availability and updates
This manual is published at first-impressions.co.za/paia-manual. We review it annually.